Evidence of good service provision (r70 dec 04)
The importance of social service delivery in daily life can hardly be overestimated. This report analyses problems relating to the quality, accessibility and efficacy of social service delivery. A growing tension is observed between the institutional regime within which these sectors operate, the orientation of the service delivery organisations and the questions of clients. This tension is exacerbated by the strict segregation of policy and implementation, of means and ends and of government and market. The consequence is a form of institutionalised distrust between public authorities, citizens, organisations and professionals, with a one-sided emphasis on regulation, discipline, accountability and controlling.
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